Universal Credit roadmap
Image credit Jamie Arnold
A roadmap for the Universal Credit Proof of Concept.
What’s interesting?
The team used this 8x5 grid to discuss the approach for a proof of concept, intended to show a different service design and delivery approach for Universal Credit during its reset.
Time was fixed (three months, seven, two-week sprints or iterations), but scope was not.
Presenting a “Roadmap - not everything will get done” was the team saying we cannot give certainty to senior stakeholders, including UK Government Ministers, who wanted it.
Each timebox was given a clear goal, written as a Given > When > Then statement. This set clear expectations and set up the team to be test-driven from the outset.
Each two-week timebox provided time and space for experimentation, production code writing, and user research. This allowed the team to explore things ahead of committing to detailed code, and allowed research to provide feedback on working prototypes and small experiments.
